GoPeer

What are lesson recordings and how can I access them?

Lesson Recordings

What is the processing fee and why do I have to pay it?

Processing Fee

Family Portal

Lance Bertola

Everything you need to know about how to use GoPeer.

How-to articles

View answers to frequently asked questions

How GoPeer Works

General Information

Pricing, free trial, membership, and payment information.

How does pricing work

How are students charged for a lesson? How are tutors paid?

How to view payment history, manage billing, refund

Overtime, pricing, editing the session duration

How does overtime and extending a lesson work

GoPeer's cancelation process and refund policy

How to cancel my GoPeer membership

Pricing, Billing, Transactions

How to invite family members to your account

How the Family Portal Works

To find your perfect tutor, request personalized recommendations or browse our website to view available tutors.

How to find a tutor

Learn what happens after requesting tutor recommendations

What happens after I request recommendations?

Finding a Tutor

How to contact a tutor. Discussing session details with a tutor.

How to message a tutor

How to upload attachments, images, and other documents.

How to share files, images, and documents with your student or tutor

How to remove people from your contact list

How to archive or block a contact

Messaging a Tutor

How to use the GoPeer Mobile app

Mobile App

Time zone? How can I tell if my session is confirmed? How can I send a session request?

How to book a lesson

How to change the lesson duration or cancel if it didn't occur

What is the difference between the 15-minute intro and the standard session rate

How it works: 15-minute intro vs. standard session rate

We have a 12 hour cancellation policy for lessons.

How does the cancellation policy work?

Booking a Lesson

How to share files, images, and documents

Review saved lesson work, upload files, PDFs, worksheets and more

How to access and review saved lesson work

Share Files

Important information on how to prepare for and join a lesson in GoPeer's Online Classroom

How to prepare for & join the online classroom?

Prepare for a Lesson

Tips that solve 99.9% of classroom issues

Troubleshoot Classroom Issues

Network Speed Indicator

File Upload Issues

Can't see what the other person is writing

Tool is Out of Sync

Unable to Access Media

Supported Devices & Browsers

WebRTC Internet Speed Troubleshooting Test

Internet Network Issues

Send an Error Report (Audio, Video, Network)

Audio, Video, Network Troubleshooting Test

Enable Screen Sharing Permission for macOS Catalina (10.15) and later

Screen Share Won't Work

Hit Deny on Safari Permissions

Hit Deny on Chrome Permissions

Audio & Video Issues on Safari

Audio & Video Issues on Chrome

Audio/Video/Sketch Troubleshooting - 4 tips that solve 99% of classroom issues

How to fix audio or video issues

Check your browser and systems settings, both!

How to unblock camera/mic access

Troubleshooting

Content that violates our policies will be blocked

Flagged Messages

Vetting process for GoPeer Tutors. Payment security.

Safety & Security

How to delete my account

How to change my notification preferences

We'd love for you and your friends to get free tutoring!

How to get free lesson credit by referring friends

Referrals

Use template after a new student contacts you.

Try This First Message Template

What do I need to do in order for my account to be approved?

How to get approved and start tutoring

Turn this setting ON to get more students.

How to offer your first lesson with a new student for free

A collection of templates that you can use to save time, answer questions, and book lessons faster.

Templates To Use

Lesson Duration

Pricing, membership, and payment information.

Use this template to explain how pricing works

We use Masked Phone Numbers to anonymize communication for safety and security.

Why you should never share your email or phone number

Certified to PCI Service Provider Level 1.

Payment Security

Share the Gift of Knowledge. Help increase GoPeer's positive impact on the 🌎

Tutors - how to get paid for referrals

Your unique profile link will take students directly to your profile (web and mobile-friendly).

How to find your unique profile link

Account Disabled

Get more students by updating availability.

How to update your tutoring availability

U.S. Tax Reporting

Adding a video introduction of yourself can help attract more clients to your profile and understand your teaching style.

How to make a video for the tutor profile

How do I politely turn down a request from a potential student?

Helpful templates to save you time and schedule lessons faster

Follow Up Template

Training Document: Tutor Guide on How To Handle Personal Information from Students

Training Document: A Guide for how a Tutor Should Respond to Disclosures of Abuse or Self-Harm from Child

For Tutors

Find answers and get help from Intercom Support and Community Experts

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