How-to articles

Processing Fee

What is the processing fee and why do I have to pay it?

Written by Kim Shollenberger
Updated over a week ago

Lesson Recordings

What are lesson recordings and how can I access them?

Written by Kim Shollenberger
Updated over a week ago

How GoPeer Works

View answers to frequently asked questions

Written by Ethan Binder
Updated over a week ago

How does pricing work

Pricing, free trial, membership, and payment information.

Written by Ethan Binder
Updated over a week ago

How are students charged for a lesson? How are tutors paid?

Payment Information

Written by Ethan Binder
Updated over a week ago

How to view payment history, manage billing, refund

Refund, cancel, billing, transactions

Written by Ethan Binder
Updated over a week ago

How does overtime and extending a lesson work

Overtime, pricing, editing the session duration

Written by Ethan Binder
Updated over a week ago

How to cancel my GoPeer membership

GoPeer's cancelation process and refund policy

Written by Ethan Binder
Updated over a week ago

How the Family Portal Works

How to invite family members to your account

Written by Ethan Binder
Updated over a week ago

How to find a tutor

To find your perfect tutor, request personalized recommendations or browse our website to view available tutors.

Written by Ethan Binder
Updated over a week ago

What happens after I request recommendations?

Learn what happens after requesting tutor recommendations

Written by Ethan Binder
Updated over a week ago

How to message a tutor

How to contact a tutor. Discussing session details with a tutor.

Written by Ethan Binder
Updated over a week ago

How to share files, images, and documents with your student or tutor

How to upload attachments, images, and other documents.

Written by Ethan Binder
Updated over a week ago

How to archive or block a contact

How to remove people from your contact list

Written by Ethan Binder
Updated over a week ago

How to use the GoPeer Mobile app

Download the app for iOS & Android

Written by Ethan Binder
Updated over a week ago

How to book a lesson

Time zone? How can I tell if my session is confirmed? How can I send a session request?

Written by Ethan Binder
Updated over a week ago

How to change the lesson duration or cancel if it didn't occur

How to edit the lesson details

Written by Ethan Binder
Updated over a week ago

How it works: 15-minute intro vs. standard session rate

What is the difference between the 15-minute intro and the standard session rate

Written by Ethan Binder
Updated over a week ago

How does the cancellation policy work?

We have a 12 hour cancellation policy for lessons.

Written by Ethan Binder
Updated over a week ago

How to share files, images, and documents

How to upload attachments, images, and other documents.

Written by Ethan Binder
Updated over a week ago

How to access and review saved lesson work

Review saved lesson work, upload files, PDFs, worksheets and more

Written by Ethan Binder
Updated over a week ago

How to prepare for & join the online classroom?

Important information on how to prepare for and join a lesson in GoPeer's Online Classroom

Written by Ethan Binder
Updated over a week ago

Troubleshoot Classroom Issues

Tips that solve 99.9% of classroom issues

Written by Ethan Binder
Updated over a week ago

Network Speed Indicator

Internet Speed Troubleshooting

Written by Ethan Binder
Updated over a week ago

File Upload Issues

Trouble sharing files?

Written by Ethan Binder
Updated over a week ago

Tool is Out of Sync

Can't see what the other person is writing

Written by Ethan Binder
Updated over a week ago

Unable to Access Media

Unable to access Mic & Camera

Written by Ethan Binder
Updated over a week ago

Supported Devices & Browsers

No downloads needed.

Written by Ethan Binder
Updated over a week ago

Internet Network Issues

WebRTC Internet Speed Troubleshooting Test

Written by Ethan Binder
Updated over a week ago

Send an Error Report (Audio, Video, Network)

WebRTC Troubleshooting Test Error Report

Written by Ethan Binder
Updated over a week ago

Audio, Video, Network Troubleshooting Test

WebRTC Troubleshooting Test

Written by Ethan Binder
Updated over a week ago

Screen Share Won't Work

Enable Screen Sharing Permission for macOS Catalina (10.15) and later

Written by Ethan Binder
Updated over a week ago

Hit Deny on Safari Permissions

Blocked Mic & Camera on Safari

Written by Ethan Binder
Updated over a week ago

Hit Deny on Chrome Permissions

Blocked Mic & Camera on Chrome

Written by Ethan Binder
Updated over a week ago

Audio & Video Issues on Safari

Mic & Camera Issues on Safari

Written by Ethan Binder
Updated over a week ago

Audio & Video Issues on Chrome

Mic & Camera Issues on Chrome

Written by Ethan Binder
Updated over a week ago

How to fix audio or video issues

Audio/Video/Sketch Troubleshooting - 4 tips that solve 99% of classroom issues

Written by Ethan Binder
Updated over a week ago

How to unblock camera/mic access

Check your browser and systems settings, both!

Written by Ethan Binder
Updated over a week ago

Flagged Messages

Content that violates our policies will be blocked

Written by Ethan Binder
Updated over a week ago

Safety & Security

Vetting process for GoPeer Tutors. Payment security.

Written by Ethan Binder
Updated over a week ago

How to delete my account

All data will be permanently deleted

Written by Ethan Binder
Updated over a week ago

How to change my notification preferences

Safety, security, privacy.

Written by Ethan Binder
Updated over a week ago

How to get free lesson credit by referring friends

We'd love for you and your friends to get free tutoring!

Written by Ethan Binder
Updated over a week ago

How to get approved and start tutoring

What do I need to do in order for my account to be approved?

Written by Ethan Binder
Updated over a week ago

Lesson Duration

What should the lesson duration be?

Written by Ethan Binder
Updated over a week ago

Payment Security

Certified to PCI Service Provider Level 1.

Written by Ethan Binder
Updated over a week ago

How to find your unique profile link

Your unique profile link will take students directly to your profile (web and mobile-friendly).

Written by Ethan Binder
Updated over a week ago

Account Disabled

Is Your Account Disabled?

Written by Ethan Binder
Updated over a week ago

U.S. Tax Reporting

How do taxes work for tutors?

Written by Ethan Binder
Updated over a week ago

How to make a video for the tutor profile

Adding a video introduction of yourself can help attract more clients to your profile and understand your teaching style.

Written by Ethan Binder
Updated over a week ago