How-to articles

How GoPeer Works

View answers to frequently asked questions

Written by Ethan Binder
Updated over a week ago

How does pricing work

Pricing, free trial, membership, and payment information.

Written by Ethan Binder
Updated over a week ago

How are students charged for a lesson? How are tutors paid?

Payment Information

Written by Ethan Binder
Updated over a week ago

How to view payment history, manage billing, refund

Refund, cancel, billing, transactions

Written by Ethan Binder
Updated over a week ago

How does overtime and extending a lesson work

Overtime, pricing, editing the session duration

Written by Ethan Binder
Updated over a week ago

How to cancel my GoPeer membership

How to cancel my GoPeer membership on my own, at anytime

Written by Ethan Binder
Updated this week

How the Family Portal Works

How to invite family members to your account

Written by Ethan Binder
Updated over a week ago

How to find a tutor

To find your perfect tutor, request personalized recommendations or browse our website to view available tutors.

Written by Ethan Binder
Updated over a week ago

What happens after I request recommendations?

Learn what happens after requesting tutor recommendations

Written by Ethan Binder
Updated over a week ago

How to message a tutor

How to contact a tutor. Discussing session details with a tutor.

Written by Ethan Binder
Updated over a week ago

How to share files, images, and documents with your student or tutor

How to upload attachments, images, and other documents.

Written by Ethan Binder
Updated over a week ago

How to archive or block a contact

How to remove people from your contact list

Written by Ethan Binder
Updated over a week ago

How to use the GoPeer Mobile app

Download the app for iOS & Android

Written by Ethan Binder
Updated over a week ago

How to book a lesson

Time zone? How can I tell if my session is confirmed? How can I send a session request?

Written by Ethan Binder
Updated over a week ago

How to change the lesson duration or cancel if it didn't occur

How to edit the lesson details

Written by Ethan Binder
Updated over a week ago

How it works: 15-minute intro vs. standard session rate

What is the difference between the 15-minute intro and the standard session rate

Written by Ethan Binder
Updated over a week ago

How does the cancellation policy work?

We have a 12 hour cancellation policy for lessons.

Written by Ethan Binder
Updated over a week ago

How to share files, images, and documents

How to upload attachments, images, and other documents.

Written by Ethan Binder
Updated over a week ago

How to access and review saved lesson work

Review saved lesson work, upload files, PDFs, worksheets and more

Written by Ethan Binder
Updated over a week ago

How to prepare for & join the online classroom?

Important information on how to prepare for and join a lesson in GoPeer's Online Classroom

Written by Ethan Binder
Updated over a week ago

Troubleshoot Classroom Issues

Tips that solve 99.9% of classroom issues

Written by Ethan Binder
Updated over a week ago

Network Speed Indicator

Internet Speed Troubleshooting

Written by Ethan Binder
Updated over a week ago

File Upload Issues

Trouble sharing files?

Written by Ethan Binder
Updated over a week ago

Tool is Out of Sync

Can't see what the other person is writing

Written by Ethan Binder
Updated over a week ago

Unable to Access Media

Unable to access Mic & Camera

Written by Ethan Binder
Updated over a week ago

Supported Devices & Browsers

No downloads needed.

Written by Ethan Binder
Updated over a week ago

Internet Network Issues

WebRTC Internet Speed Troubleshooting Test

Written by Ethan Binder
Updated over a week ago

Send an Error Report (Audio, Video, Network)

WebRTC Troubleshooting Test Error Report

Written by Ethan Binder
Updated over a week ago

Audio, Video, Network Troubleshooting Test

WebRTC Troubleshooting Test

Written by Ethan Binder
Updated over a week ago

Screen Share Won't Work

Enable Screen Sharing Permission for macOS Catalina (10.15) and later

Written by Ethan Binder
Updated over a week ago

Hit Deny on Safari Permissions

Blocked Mic & Camera on Safari

Written by Ethan Binder
Updated over a week ago

Hit Deny on Chrome Permissions

Blocked Mic & Camera on Chrome

Written by Ethan Binder
Updated over a week ago

Audio & Video Issues on Safari

Mic & Camera Issues on Safari

Written by Ethan Binder
Updated over a week ago

Audio & Video Issues on Chrome

Mic & Camera Issues on Chrome

Written by Ethan Binder
Updated over a week ago

How to fix audio or video issues

Audio/Video/Sketch Troubleshooting - 4 tips that solve 99% of classroom issues

Written by Ethan Binder
Updated over a week ago

How to unblock camera/mic access

Check your browser and systems settings, both!

Written by Ethan Binder
Updated over a week ago

Flagged Messages

Content that violates our policies will be blocked

Written by Ethan Binder
Updated over a week ago

Safety & Security

Vetting process for GoPeer Tutors. Payment security.

Written by Ethan Binder
Updated over a week ago

How to delete my account

All data will be permanently deleted

Written by Ethan Binder
Updated over a week ago

How to change my notification preferences

Safety, security, privacy.

Written by Ethan Binder
Updated over a week ago

How to get free lesson credit by referring friends

We'd love for you and your friends to get free tutoring!

Written by Ethan Binder
Updated over a week ago

How to get approved and start tutoring

What do I need to do in order for my account to be approved?

Written by Ethan Binder
Updated over a week ago

Lesson Duration

What should the lesson duration be?

Written by Ethan Binder
Updated over a week ago

Payment Security

Certified to PCI Service Provider Level 1.

Written by Ethan Binder
Updated over a week ago

How to find your unique profile link

Your unique profile link will take students directly to your profile (web and mobile-friendly).

Written by Ethan Binder
Updated over a week ago

Account Disabled

Is Your Account Disabled?

Written by Ethan Binder
Updated over a week ago

How to make a video for the tutor profile

Adding a video introduction of yourself can help attract more clients to your profile and understand your teaching style.

Written by Ethan Binder
Updated over a week ago