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How-to articles
How-to articles
Everything you need to know about how to use GoPeer.
50 articles in this collection
Written by
Ethan Binder
and
Kim Shollenberger
Processing Fee
What is the processing fee and why do I have to pay it?
Written by
Kim Shollenberger
Updated over a week ago
Lesson Recordings
What are lesson recordings and how can I access them?
Written by
Kim Shollenberger
Updated over a week ago
General Information
How GoPeer Works
View answers to frequently asked questions
Written by
Ethan Binder
Updated over a week ago
Pricing, Billing, Transactions
How does pricing work
Pricing, free trial, membership, and payment information.
Written by
Ethan Binder
Updated over a week ago
How are students charged for a lesson? How are tutors paid?
Payment Information
Written by
Ethan Binder
Updated over a week ago
How to view payment history, manage billing, refund
Refund, cancel, billing, transactions
Written by
Ethan Binder
Updated over a week ago
How does overtime and extending a lesson work
Overtime, pricing, editing the session duration
Written by
Ethan Binder
Updated over a week ago
How to cancel my GoPeer membership
GoPeer's cancelation process and refund policy
Written by
Ethan Binder
Updated over a week ago
Finding a Tutor
How the Family Portal Works
How to invite family members to your account
Written by
Ethan Binder
Updated over a week ago
How to find a tutor
To find your perfect tutor, request personalized recommendations or browse our website to view available tutors.
Written by
Ethan Binder
Updated over a week ago
What happens after I request recommendations?
Learn what happens after requesting tutor recommendations
Written by
Ethan Binder
Updated over a week ago
Messaging a Tutor
How to message a tutor
How to contact a tutor. Discussing session details with a tutor.
Written by
Ethan Binder
Updated over a week ago
How to share files, images, and documents with your student or tutor
How to upload attachments, images, and other documents.
Written by
Ethan Binder
Updated over a week ago
How to archive or block a contact
How to remove people from your contact list
Written by
Ethan Binder
Updated over a week ago
Mobile App
How to use the GoPeer Mobile app
Download the app for iOS & Android
Written by
Ethan Binder
Updated over a week ago
Booking a Lesson
How to book a lesson
Time zone? How can I tell if my session is confirmed? How can I send a session request?
Written by
Ethan Binder
Updated over a week ago
How to change the lesson duration or cancel if it didn't occur
How to edit the lesson details
Written by
Ethan Binder
Updated over a week ago
How it works: 15-minute intro vs. standard session rate
What is the difference between the 15-minute intro and the standard session rate
Written by
Ethan Binder
Updated over a week ago
How does the cancellation policy work?
We have a 12 hour cancellation policy for lessons.
Written by
Ethan Binder
Updated over a week ago
Share Files
How to share files, images, and documents
How to upload attachments, images, and other documents.
Written by
Ethan Binder
Updated over a week ago
How to access and review saved lesson work
Review saved lesson work, upload files, PDFs, worksheets and more
Written by
Ethan Binder
Updated over a week ago
Prepare for a Lesson
How to prepare for & join the online classroom?
Important information on how to prepare for and join a lesson in GoPeer's Online Classroom
Written by
Ethan Binder
Updated over a week ago
Troubleshooting
Troubleshoot Classroom Issues
Tips that solve 99.9% of classroom issues
Written by
Ethan Binder
Updated over a week ago
Network Speed Indicator
Internet Speed Troubleshooting
Written by
Ethan Binder
Updated over a week ago
File Upload Issues
Trouble sharing files?
Written by
Ethan Binder
Updated over a week ago
Tool is Out of Sync
Can't see what the other person is writing
Written by
Ethan Binder
Updated over a week ago
Unable to Access Media
Unable to access Mic & Camera
Written by
Ethan Binder
Updated over a week ago
Supported Devices & Browsers
No downloads needed.
Written by
Ethan Binder
Updated over a week ago
Internet Network Issues
WebRTC Internet Speed Troubleshooting Test
Written by
Ethan Binder
Updated over a week ago
Send an Error Report (Audio, Video, Network)
WebRTC Troubleshooting Test Error Report
Written by
Ethan Binder
Updated over a week ago
Audio, Video, Network Troubleshooting Test
WebRTC Troubleshooting Test
Written by
Ethan Binder
Updated over a week ago
Screen Share Won't Work
Enable Screen Sharing Permission for macOS Catalina (10.15) and later
Written by
Ethan Binder
Updated over a week ago
Hit Deny on Safari Permissions
Blocked Mic & Camera on Safari
Written by
Ethan Binder
Updated over a week ago
Hit Deny on Chrome Permissions
Blocked Mic & Camera on Chrome
Written by
Ethan Binder
Updated over a week ago
Audio & Video Issues on Safari
Mic & Camera Issues on Safari
Written by
Ethan Binder
Updated over a week ago
Audio & Video Issues on Chrome
Mic & Camera Issues on Chrome
Written by
Ethan Binder
Updated over a week ago
How to fix audio or video issues
Audio/Video/Sketch Troubleshooting - 4 tips that solve 99% of classroom issues
Written by
Ethan Binder
Updated over a week ago
How to unblock camera/mic access
Check your browser and systems settings, both!
Written by
Ethan Binder
Updated over a week ago
Safety & Security
Flagged Messages
Content that violates our policies will be blocked
Written by
Ethan Binder
Updated over a week ago
Safety & Security
Vetting process for GoPeer Tutors. Payment security.
Written by
Ethan Binder
Updated over a week ago
How to delete my account
All data will be permanently deleted
Written by
Ethan Binder
Updated over a week ago
How to change my notification preferences
Safety, security, privacy.
Written by
Ethan Binder
Updated over a week ago
Referrals
How to get free lesson credit by referring friends
We'd love for you and your friends to get free tutoring!
Written by
Ethan Binder
Updated over a week ago
For Tutors
How to get approved and start tutoring
What do I need to do in order for my account to be approved?
Written by
Ethan Binder
Updated over a week ago
Lesson Duration
What should the lesson duration be?
Written by
Ethan Binder
Updated over a week ago
Payment Security
Certified to PCI Service Provider Level 1.
Written by
Ethan Binder
Updated over a week ago
How to find your unique profile link
Your unique profile link will take students directly to your profile (web and mobile-friendly).
Written by
Ethan Binder
Updated over a week ago
Account Disabled
Is Your Account Disabled?
Written by
Ethan Binder
Updated over a week ago
U.S. Tax Reporting
How do taxes work for tutors?
Written by
Ethan Binder
Updated over a week ago
How to make a video for the tutor profile
Adding a video introduction of yourself can help attract more clients to your profile and understand your teaching style.
Written by
Ethan Binder
Updated over a week ago