To help maintain an excellent service, we sometimes disable certain accounts and actions. If you think we’ve made a mistake, please let us know.

Why was my account disabled?

  • Your account was most likely disabled because you had an unseen message from a client for more than 48 hours.

How do I appeal this decision so that I can be active again?

  1. Respond to any unseen messages that you have from clients.
  2. Click the blue messenger icon in the bottom right hand corner of this page to contact us. Please explain why you had an unseen message for 48 hours. In addition, please let us know what would make communication easier for you.  
  3. We will review your appeal and will respond momentarily.
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