GoPeer

💡Recommended Step 1: Run an Audio &amp; Video Test. You can do this from a computer via your <a href="https://gopeer.org/dashboard/chat/" target="_blank" rel="nofollow noopener noreferrer">Chat Messages</a> page.

<a href="https://gopeer.org/classroom" target="_blank" rel="nofollow noopener noreferrer">Run Audio &amp; Video Test</a>

- <a href="https://gopeer.org/classroom" target="_blank" rel="nofollow noopener noreferrer">Run Audio &amp; Video Test</a>

Using <a href="https://www.google.com/chrome/" target="_blank" rel="nofollow noopener noreferrer">Google Chrome</a> as a browser, click on the Lock Icon in the URL search input (see the following images).

Your cam/mic is blocked by (1) your browser or (2) Operating System. Check BOTH.

View 4 tips that solve 99% of classroom issues

Click the "lock" icon. It's in your browser address bar, top left.&nbsp;

Chrome users see this. (If you need help with other browsers, contact us (blue button, bottom right). &nbsp;

- Choose Allow &gt; Click Done&nbsp;
- Refresh your browser! &nbsp;

2. &nbsp;MAC USERS - Check Systems Preferences&nbsp;

Go to System Preferences &gt; Security &amp; Privacy &gt; Camera.&nbsp;

Click the box next to the browser you're using. It'll quit and reopen your browser. &nbsp;

Do the same for Systems Preferences &gt; Privacy &gt; Microphone.&nbsp;

1. Go to System Preferences &gt; Security &amp; Privacy &gt; Camera.&nbsp;
2. Click the box next to the browser you're using. It'll quit and reopen your browser. &nbsp;
3. Do the same for Systems Preferences &gt; Privacy &gt; Microphone.&nbsp;

PLEASE check for Systems Updates! <a href="https://www.lifewire.com/how-to-check-for-install-windows-updates-2624596" target="_blank" rel="nofollow noopener noreferrer">This Lifewire post is helpful.</a>

4. &nbsp;Do you have a program that automatically opens at startup, which uses your camera?&nbsp;

We have duplicated an issue where one popular program, when auto-starting, does not close cleanly. It still claims access to the camera even after it's closed.

Turn off the program automatically opening at startup. Now reboot.

- We have duplicated an issue where one popular program, when auto-starting, does not close cleanly. It still claims access to the camera even after it's closed. 
- Turn off the program automatically opening at startup. Now reboot.

5. &nbsp;🚨 SHUTDOWN &amp; REBOOT&nbsp;

👉 👉 If you haven't already... SHUTDOWN &amp; REBOOT your computer. Your system needs to clear out any old issues. This will fix 99.9% of all issues.

🤔 &nbsp; Do the official Google test:&nbsp;

Go to <a href="https://test.webrtc.org/" target="_blank" rel="nofollow noopener noreferrer">https://test.webrtc.org</a>

- Go to <a href="https://test.webrtc.org/" target="_blank" rel="nofollow noopener noreferrer">https://test.webrtc.org</a>
- Click the green button

This is a page created by Google (not by us). If it can't see your camera and microphone, Google is saying something is wrong with your browser.&nbsp;

Make sure you've tried the steps above. And reboot.

Do you have ad blockers? Or browser extensions? Try Incognito. An extension might be blocking camera access.&nbsp;

If you need help with other browsers, contact us (blue button, bottom right).

- Do you have ad blockers? Or browser extensions? Try Incognito. An extension might be blocking camera access.&nbsp;
- If you need help with other browsers, contact us (blue button, bottom right).

Chat us (bottom right). We are here to answer your questions about GoPeer. Ask us anything!

- Chat us (bottom right). We are here to answer your questions about GoPeer. Ask us anything!

Unblock Audio & Video

🚨 Still having trouble?

1. Allow browser

2. MAC USERS - Check Systems Preferences

3. WINDOWS Updates

4. Do you have a program that automatically opens at startup, which uses your camera?

5. 🚨 SHUTDOWN & REBOOT

–––

🤔 Do the official Google test:

–––

Questions?