Feel free to copy and re-write these replies in your own voice. Be sure to include specific details about the student’s unique question.
Be direct and polite with your response
When it comes to turning down a potential student's request, you'll want to be as polite as possible while still getting your point across. Here are some helpful examples you can use to turn down a potential student's request.
Student questions & best replies
Student question: Can you send me your phone number / other contact information, so we can talk before I book lessons?
Best reply: Actually, I handle all communication through this direct messaging tool because it helps keep all communication and scheduling logistics organized in one centralized location. Also, GoPeer recommends that all communication stays through the GoPeer platform.
Are you okay with communicating through GoPeer’s messaging system? If not, just let me know because I can ask the management team if there is anything else that we can do to make this more convenient. Thanks!
Student question: Can I pay you with cash/PayPal/Venmo/etc at any point?
Best reply: GoPeer handles all billing and scheduling for me. This includes the initial lesson package as well as the billing for all subsequent lessons. Per my contract, I am unable to accept any form of payment outside of the GoPeer platform.
Student question: Can we schedule the lesson at my home?
Best Reply: For safety, security, and quality purposes GoPeer does not allow in-home tutoring sessions.
However, GoPeer pre-screens and verifies safe and secure locations – coffee, libraries, and universities.
Also, we can request new locations to be approved via the “Locations” section of our dashboard. I am happy to “request new locations for approval” so are there any locations other than your home that would be convenient for the lesson?
What to do if you know that you can’t tutor the student who contacted you?
If you know you won’t be able to teach the student based on their question, it’s in your best interest to let them know quickly and honestly in your reply --- and of course, leave it on a positive note! You never know who might turn into a future referral or booking, even if it doesn’t work out right away.
Ignoring a question from a student because you’re worried about turning them down could result in lost future opportunities/referrals. So, don’t be afraid to turn a student down by including something polite in your closing like,
Best Reply: “It sounds like I might not be the best teacher for you right now, but if there’s something else I can help you with in the future, I’d love to work with you!
In the meantime, please reach out to the GoPeer Team for additional suggestions.